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Order & Cancellation

At e-dawa.com, we aim to make your shopping experience seamless, secure, and satisfactory. This policy explains how you can place orders on our platform and under what conditions cancellations are permitted.

1. Order Placement

Orders can be placed through:

To place an order, users must:

  • Provide accurate contact and delivery details

  • Upload a valid prescription (where required)

  • Complete the payment using approved payment methods

Upon successful order placement, you will receive an Order Confirmation Email or SMS with a unique order number and details.

2. Prescription Requirement

For certain medicines (Schedule H, X, etc.), a valid prescription from a certified healthcare provider is mandatory. We reserve the right to:

  • Reject orders without valid prescriptions

  • Verify the authenticity of submitted prescriptions

3. Order Processing & Shipping

  • Orders are typically processed within 24–48 hours of confirmation.

  • Orders may be delayed due to verification, availability, or regulatory requirements.

  • Shipping times vary based on your location and product type.

4. Order Cancellation by Customer

You may cancel your order under the following conditions:

  • Before dispatch/shipping: You can cancel the order by contacting our customer service team.

  • After dispatch: Cancellations are not allowed once the order is shipped.

To cancel your order:

  • Email us at: info@e-dawa.com

  • Call us at: [+91 7408086060]

  • Whatsapp: [+91 7408086060]

  • Provide your Order ID and reason for cancellation

5. Order Cancellation by e-dawa.com

We reserve the right to cancel orders due to:

  • Unavailability of products

  • Invalid or unverifiable prescriptions

  • Regulatory restrictions

  • Errors in pricing or product description

  • Suspicious, duplicate, or fraudulent orders

In such cases, any amount paid will be fully refunded to your original payment method.

6. Refund for Canceled Orders

If a prepaid order is canceled before dispatch (by you or us), a full refund will be processed within 7–10 business days to the original payment method.

7. Important Notes

  • For prescription items, cancellation and return are highly restricted once fulfilled.

  • Orders placed via Cash on Delivery (if applicable) are subject to stricter verification and may be canceled if not confirmed.

8. Customer Support

For any order-related queries or cancellations, contact:

  • Email: info@e-dawa.com

  • Phone: [+91  7408086060]

  • Whatsapp: [+91 7408086060]

  • Hours: [11AM to 8PM]